If you are not completely satisfied with your purchase, on the Aromaterii site, please contact Customer Service at 1 613 307-0713 (Monday to Friday, 8:30 am to 4:30 pm ET) or by email at customerservice @ aromaterii.com to obtain authorization before any return of purchased products within fifteen (15) days after delivery.
ATTN: Consumer Services E-Commerce
420-B, Higginson Street
Canada K6A 3W7
After obtaining a customer service authorization number, you will be able to return to us via Canada Post the closed products and in their initial condition.
The return costs are not refundable.
If your package has been damaged upon receipt and the contents become unusable, we ask that you keep the products and the packaging in which they were, and notify us immediately at 1 613 307-0713 (Monday through Friday, 8:30 am to 4:30 pm ET) or by email at firstname.lastname@example.org.
The shipping company will be notified immediately and Aromaterii will be happy to replace the damaged products.
Returns or exchanges for purchases made on the Aromaterii website cannot be returned to an Aromaterii retail store.
If the item you want to return has not been purchased on the Aromaterii website, we recommend that you go to the place of purchase (point of sale) for any claim or refund. If you cannot return to the place of purchase, please contact our Customer Service at 1 613 307-0713 (Monday to Friday, 8:30 am to 4:30 pm ET) or by email at email@example.com